• Terms & Conditions

    Terms and Conditions

    Leno Home Website – Home Supplies

    Introduction

    Welcome to Leno Home, a Kuwaiti online store specialized in selling home supplies that combine quality, practicality, and modern designs to meet the needs of every home. At Leno Home, we strive to provide an easy, secure, and reliable shopping experience for our customers within the State of Kuwait.

    By using the Leno Home website or making a purchase through it, you agree to comply with the terms and conditions outlined below.

    1. Definitions



    • Website: Refers to the Leno Home online website.




    • Customer / User: Any person who uses the website or makes a purchase through it.




    • Products: All home supplies offered for sale on the website.



    2. Website Use



    • The user must be 18 years of age or older, or use the website under the supervision of a legal guardian.




    • The website may not be used for any illegal purposes or in violation of the laws and regulations applicable in the State of Kuwait.




    • Leno Home reserves the right to modify or discontinue any part of the website or its services without prior notice.



    3. Orders and Payment



    • All orders are subject to availability and acceptance by the store.




    • Displayed prices may include or exclude Value Added Tax (VAT) as specified at checkout.




    • Payments are processed through the payment methods available on the website (such as KNET or other approved methods).



    4. Shipping and Delivery



    • Delivery is available within the State of Kuwait only.




    • Delivery times are estimated and may vary depending on the area and operational conditions.




    • Leno Home is not responsible for delays caused by circumstances beyond its control.



    5. Intellectual Property

    All content on the website (including text, images, logos, and designs) is the property of Leno Home and may not be used, copied, or reproduced without prior permission.

    6. Limitation of Liability



    • Leno Home is not responsible for improper use of products after delivery.




    • The store shall not be liable for any indirect or incidental damages resulting from the use of the website or products.



    7. Amendments

    Leno Home reserves the right to amend these terms and conditions at any time. Continued use of the website constitutes implicit acceptance of such amendments.

    Privacy Policy

    At Leno Home, we are committed to protecting our customers’ privacy and maintaining the confidentiality of their data.

    1. Information We Collect



    • Name, phone number, and email address




    • Delivery address




    • Payment information (processed through secure and approved payment service providers)



    2. Use of Information

    We use your information to:



    • Process orders and complete purchases




    • Improve our services and user experience




    • Contact you regarding orders or promotional offers (with your consent)



    3. Information Protection

    We apply appropriate technical and security measures to protect your data from unauthorized access, misuse, or disclosure.

    4. Information Sharing

    We do not sell or share your personal data with any third party, except as necessary to complete payment or delivery processes.

    Return and Exchange Policy

    1. Return or Exchange Period

    Requests for return or exchange can be made within 14 days from the date of receiving the order.

    2. Return Conditions



    • The product must be in its original condition, unused, and in its original packaging.




    • The invoice or proof of purchase must be provided.



    3. Non-Returnable Products



    • Products that have been used or damaged due to misuse.




    • Products that have been opened and cannot be resold for health or consumable reasons (if applicable).



    4. Refund Process



    • After inspection and approval, the refund will be issued using the same payment method within a timeframe determined by the payment provider.




    • Delivery fees are non-refundable unless the error was caused by the store.



    5. Damaged or Incorrect Products

    If a damaged or incorrect product is received, please contact us within 48 hours of delivery, and the issue will be resolved as quickly as possible.

    Contact Us




























































    📞 Phone Number: 96560474751